How to Talk When You Would Rather Not

By Miller Consultants on April 19th, 2014

Preparing for those Tough Conversations

Half-day Classroom Learning for All Employees 

Why is communication so hard? Sometimes there are obvious obstacles, such as when people speak different languages, come from different cultures, or simply don’t like each other. Yet even under the most ideal conditions—same language, similar backgrounds, good intentions on all sides—communication often goes awry. Misunderstandings and misinterpretations abound, threatening the quality of our decisions as well as the strength of our relationships.


The purpose of this workshop is to  help employees  improve the effectiveness of their difficult communication experiences. The focus is primarily on how to handle “sensitive” conversations—that is, how to tackle the most difficult, complex, and uncomfortable topics successfully. Most of the techniques suggested, however, are applicable to any discussion, whether sensitive or routine, face to face, by phone or by email.


  • Trust and how to build it
  • Preparing for a difficult conversation
  • How to have constructive versus destructive conversations
  • Asking and telling: The delicate balance
  • How to ask the right questions to understand others’ point of view
  • How to address emotions – your own and others
  • Moving past conflict to win-win solutions
  • How to effectively communicate your own point of view