Case Study: Kawasaki Rail Car
Miller Consultants assisted Kawasaki Rail Car (KRC) with a multifaceted approach to leadership development. Miller began with a needs assessment, which included interviews with the Executive Team, managers from multiple functions, first line supervisors, and key members of Human Resources. This assessment led to the design of a comprehensive leadership development curriculum. We then implemented several parts of that curriculum, including:
- Facilitating an Executive Team retreat. The retreat included a number of relationship building activities and resulted ultimately in the establishment of team mission and values statements. These statements served as a foundation for the team’s collective leadership and their relationships with each other.
- Facilitating a workshop for executives in which they clarified roles and responsibilities for each level of management, from executives to shop floor supervisors.
- Conducting a 360 Degree Feedback process using the PDI 360 degree feedback instrument. Each senior executive participated. Feedback was given one-on-one and face-to-face upon receipt of the survey results. We assisted each executive with designing a follow-up action plan to leverage strengths and overcome weaknesses in alignment with organizational strategies and goals.
- Providing leadership coaching to key executives as part of their ongoing development process.
Each member of the senior leadership team was interviewed approximately six to nine months after the training to assess their perception of behavioral improvements as a result of the coaching and the additional supervisory and management skills training initiatives.