Kathy is a psychologist who focuses on organizational innovation through people. For over 30 years, she has specialized in change strategy and global leadership development. Kathy’s national and international clients work collaboratively with her to strengthen their organizational capabilities, thereby enhancing their prospects for ongoing success months and years down the road.
Kathy’s clients include IBM, Toyota, General Electric, Brown-Forman, Kindred Healthcare, Lexmark, Ashland, AT&T, BC Hydro, and the City of Henderson, Nevada.
In addition to her consulting work, Kathy has developed the Sustainability Culture and Leadership Assessment (SCALA), an instrument that enables companies to assess the degree to which their culture supports sustainable strategies. SCALA has been used by over 200 businesses around the globe, heavily so by Brown-Forman, Dow, Nedbank, and Alternative Bank Schweiz. Miller Consultants not only administers the assessment, but also certifies others in its use.
Kathy is also widely published by many esteemed organizations. Among them are MIT Sloan Management Review, Harvard Business Press, Inside Supply Management, Journal of Applied Corporate Finance published by Morgan Stanley, and Journal of Corporate Citizenship published by Greenleaf Publishing. Recently, she joined George Serafeim of the Harvard Business School in coauthoring a chapter for a book, Leading Sustainable Change, published by Oxford University Press.
Kathy, who earned a Ph.D. in social psychology from the University of Kentucky, also serves as a visiting professor in the Doctorate of Business Administration program within the Business School of Lausanne in Switzerland where she teaches and assists in the supervision of doctoral students. Previously, she served as an Assistant Professor of Psychology at Transylvania University.
Some of Kathy’s recent projects include:
- assisting the senior leadership team of a hydroelectric company with team development, decision-making processes and culture change;
- assisting a technology company with the design and implementation of a leadership assessment and development process and coaching executives following the process;
- facilitating the development of executive and senior leadership teams within a company in the spirits industry;
- coaching executives and managers within the healthcare, chemical, automotive, non-profit and higher education industries.
Meredith is a workplace consultant whose work focuses on assessing employee engagement and organizational practices, diagnosing organizational problems, training organizations and employees on workplace topics, and changing organizations for the better. Certified in both Prosci and The Change Cycle, Meredith has special expertise in helping employees and organizations through change. She also works on issues such as leadership, workplace communication, employee engagement, customer service, the multigenerational workforce, and workplace design. Her clients include Toyota, the U.S. Army, Logan Aluminum, LG&E and KU, Ashland, the University of Kentucky, Brown-Forman, 3M, Community Action Council, Lexington Parking Authority, LifeWay, Darley America, and Millennium Farms.
Having a deep knowledge of organizational psychology, Meredith is on the faculty of the University of Southern California where she teaches students in the online Masters in Applied Psychology Program how to use research to solve business problems. She holds a Ph.D. in Social Ecology from the University of California, Irvine and a B.A. in psychology from Randolph-Macon Woman’s College. Prior to joining Miller Consultants, Meredith worked at both the University of Kentucky and Eastern Kentucky University. As Director of Research and Consulting at UK’s Institute for Workplace Innovation (iwin), she guided iwin’s research program, conducted organizational surveys and assessments, and consulted for organizations in Kentucky, Texas, and Canada. A tenured psychology professor at Eastern Kentucky University, she was honored with the EKU National Alumni Association Award for Teaching Excellence and the College of Arts and Sciences Research Award.
Meredith’s research has examined workplace issues such as flexibility, the aging workforce, workspace personalization, pets in the workplace, and worksite health promotion. Her work has been published in academic journals including The Psychologist-Manager Journal, The Journal of Environmental Psychology, Environment and Behavior, and The Journal of Occupational Health Psychology. Moreover, her work has been featured in popular media outlets including The Washington Post, U.S. News & World Report, The Los Angeles Times, Psychology Today and National Public Radio, as well as newspapers and radio programs in the United States, England, and Canada. She has also served as the editor of the work-life column of Business Lexington.
Some of Meredith’s recent projects include:
- conducting Logan Aluminum’s annual employee survey since 2011 to determine levels of engagement as well as critical drivers of engagement at this organization and make recommendations for strategic improvements;
- assisting IT managers of a global organization through the change process as their organization goes through a divestiture;
- assessing the current and desired organizational culture of a publishing company undergoing a headquarters move to ensure that the design of a new facility fosters the desired culture;
- assisting an automaker with national change initiatives including a headquarters move by leading workshops on The Change Cycle regularly from 2012 to 2014;
- working with the executive team of a major utilities company on workforce transformation and the multigenerational workforce;
- conducting an engagement survey of local employees of an international ceramics manufacturer;
- determining the causes of turnover among employees at an organization and recommending strategic improvements;
- guiding managers of a global thoroughbred breeding operation through leadership development on topics including workplace communication, stress management, and goal-setting;
- providing coaching and leadership development for managers within a regional bank.
Kathi works with senior and middle leaders to increase their impact, personally and organizationally, and support organizational change initiatives. She is qualified to administer and interpret numerous behavioral and style assessments, including the Myers-Briggs Type Indicator, Strengths Deployment Inventory and ACHIEVE assessment.
Kathi’s clients from a wide range of industries include government, not-for-profit and for-profit organizations such as Lexmark International, Rogers Radio, RBC Financial Group, BC Hydro, Essential Energy Services, Suncor, Canadian Forces, Metro Vancouver, Envision Financial, BC Teacher’s Federation, Westminster Savings Credit Union, Ashland Chemicals, and Affiliation of Multicultural Societies and Services Agencies.
Kathi’s work is influenced by the lessons learned from numerous educational institutions in both Canada and the United States including Simon Fraser University, Royal Roads University, The Banff Centre, and CRR Global. She holds a Master of Arts in Organizational Leadership from Royal Roads University in Victoria, British Columbia, and a certificate in Dialogue and Negotiation.
An advocate for community involvement, Kathi is involved with many community organizations. She is chair of the board of directors for Big Brothers Greater Vancouver, sits on the board of directors for the Big Brothers Foundation, volunteers with Vantage Point Strategies Society whose mission is to inspire and build leadership in the voluntary sector, and serves as guest faculty with The Banff Centre in Leadership Development.
Some of Kathi’s recent projects include:
- integrating behavioral competencies into performance management discussions with a credit union;
- creating meaningful dialogue into organizational communication addressing differences in material, relationship and symbolic perspectives in the not-for-profit sector;
- facilitating management and leadership learning in the transportation industry;
- fostering intergenerational workforce awareness with the teachers federation;
- strategic and operational planning in the not-for-profit sector.
Geoff has been helping companies and teams meet their leadership and organizational development needs for nearly thirty years. Geoff has developed a strong reputation as a provocative and supportive facilitator who is willing to dive into difficult and complicated issues in the life of a team. He has a deep passion for and curiosity about the process of change and development, as well as a capacity for engaging clients in those passions.
Geoff has worked with clients across North America and internationally, in all streams of business and all sizes of enterprise, including recently Enbridge, Suncor, Essential Energy, BluEarth Renewables, TerraCon Géotechnique, Brookfield Residential, Alberta Treasury Branch, Government of Alberta, Environment Canada, Indian Affairs and Northern Development Canada, Farm Credit Canada, Pason Systems, Alberta School Employees Benefits Plan, and IATSE 891.
Geoff has a particular interest in the role of risk-taking in organizational and personal change, an interest that flows naturally from a life spent in the high mountains of the world. Geoff, an avid climber living in the Canadian Rockies, has combined this passion with academic and journalistic examinations of the place of risk in our lives. He writes regularly for magazines and newspapers around the world, and has won ten National Magazine Awards and two major books awards. His book, Strange and Dangerous Dreams: The Fine Line Between Adventure and Madness, won theJury Prize at the 2006 Banff Mountain Book Festival. He has hosted a national radio series, is a frequent radio and television guest, and has delivered many conference keynotes on the topics of risk, creativity and change.
Geoff completed post-graduate training in clinical psychology at McGill University and The University of Calgary, and began his organizational work soon after, joining the faculties of The Banff Centre and Pacific Center for Leadership in the 1980s.
Some of Geoff’s recent projects include:
- creation and delivery of Leadership Development Program Suite;
- creation and delivery of New Leaders Transition Program;
- design and delivery of Leading in the Middle program at The Banff Centre.
Ben Nelson, Senior Consultant
Ben provides proven organizational solutions to help leaders and organizations achieve results in strategy and performance. In his 25 years as an organizational development and human resources professional, Ben has personally instructed and coached over 2,500 individuals in 35 states in the United States and Canada. He has worked with leaders from for-profit and not-for-profit organizations within healthcare, manufacturing, education, financial services, and social services including Ephraim McDowell Health System, Farmers National Bank and its subsidiary Wealthsouth, Heart of Kentucky United Way, Community Arts Center, CASA of the Bluegrass, Centre College, and Trinity Episcopal Church.
Ben is former Corporate Vice President of Organizational Development and Training for Alliance Data in Texas responsible for the organization’s human capital strategy in the company’s corporate strategic planning group. He led efforts that resulted in Alliance Data being recognized as a Best Place to Work across the nation. Prior to that, Ben worked for fifteen years in the aerospace and defense sector.
Very active in his community, Ben has served as president of the Danville Boyle County Chamber of Commerce, chair of the board of directors of CASA at Woodlawn, Secretary/Treasurer of the Boyle County Economic Development Partnership, and board member of numerous civic organizations. He has been honored as the Chamber of Commerce’s 2012 Outstanding Citizen and The Heart of Danville’s 2009 Volunteer of the Year.
Over the years, Ben’s work has garnered national awards and recognition appearing in numerous publications and media. He is a sought-after public speaker as he shares insight into creating profitability and growth through employee engagement and credible leadership.
Some of Ben’s recent projects include:
- multifaceted organizational leadership development including assessment, mentoring, education, coaching, and compensation systems;
- leading employee survey design, administration and action planning;
- facilitating strategic and tactical organizational planning;
- designing and executing performance and team building interventions.
Cil has worked behind the scenes at Miller Consultants for the past 34 years. She is the friendly voice who greets you when you call, responds to your needs, and keeps our consultants connected to you. As the hub of the operation, Cil keeps things on track.